Kingston Arts is the vibrant arts hub and cultural centre of City of Kingston: a diverse and expanding municipality in Melbourne’s bayside. Kingston Arts is focused on building its varied program with live music performances, incorporating the preferences and tastes of its local community and patrons.
A customer since 2012, Kingston Arts were using a legacy system that, while it met booking and event management needs, limited its teams’ agility and ability to focus on areas that would generate growth. City of Kingston, the progressive council which oversees Kingston Arts, recognised the ability of cloud-based solutions to provide superior functionality and user-experiences, however migration to Ungerboeck’s new browser-based platform needed to meet its specifications for architecture, data management and security. Migration plans also needed to take into account Kingston Arts’ existing integrations, including TechOne and Pathway, while allowing them to get greater benefit from the venue’s licensed modules and functionality.
The migration and rollout schedule were defined by Kingston Arts’ key stakeholders in collaboration with the venue’s dedicated Ungerboeck team. The solution incorporated a comprehensive review of the existing architecture, integration optimisation, and customised training, which ensured a swift yet seamless transition. A key component was to provide guidance and create simple customisations to help the team at Kingston Arts achieve organisational goals inline with their overarching mission to build their live music program.
Kingston Arts have now made the transition to Ungerboeck’s cloud version and the benefits have been immediate. The team can plan more effectively as they have better control and visibility of their financial data including cost projections – a significant economic driver for the centre. The enhanced event scripting, tailored towards live music and theatre production, can now easily be shared with stakeholders including managers and performers, keeping everyone on the same page throughout planning and performance schedules.
The platform also supports the Kingston Arts live-music vision as it enables the team to be far more proactive and agile by simplifying the process of engaging with agents and artists. Darren Whittingham, Venue Hire Coordinator and programmer, loves the flexibility that the software has given him when he is out on the road sourcing and liaising with prospective acts. Being able to access the browser-based CRM, allows him to be more responsive as he can share real-time information as well as make updates on the fly.
“Ungerboeck’s browser-based version makes it easier for us to communicate and work with artists and agents, which is the crucial ingredient allowing us to build our live music program.” stated Whittingham.
Another key benefit has been greater productivity, efficiency and ease of booking. The centre anticipates significant savings, as resources have been diverted to activities that add business value and support the organisation’s strategy. Implementing an online space reservations platform, for example, has allowed the centre to automate bookings for its unstaffed “minor halls”.
Finally, the team at Kingston Arts really loved the guidance provided by their dedicated Ungerboeck Software Consultant and Customer Success Manager. Ungerboeck’s hands-on team evaluated the venue’s goals and initiatives, offering practical advice and solutions to help them overcome their business challenges. Whittingham complimented the team’s can-do approach, highlighting their regular response to requests: “We can do that! Here’s how we’re going to get you there.”